A price written before the fault is proven is a guess. So every visit in Olympia, Lacey or Tumwater starts with a $99 diagnosis, ends with one written price and leaves the decision with you.
The $99 diagnostic pays for a technician at your machine with the tools to find out what failed. That means reading the code if the display shows one, then opening the panel it points to and testing the suspects: resistance on a thermistor, voltage at a drain pump, temperature at an evaporator, gas pressure at a range valve. A code narrows the search to a circuit. The meter settles which part in that circuit is at fault. Once the reading and the symptom agree, we tell you the part by name, explain why it failed when we can see a cause, and write a single price for the repair. You keep the diagnosis whether or not you go ahead.
From there the choice is yours. If you sign off on the written price, the repair total already includes the $99, so nothing is piled on top as a second charge. If you say no, your bill stops at $99; the technician closes the panels, leaves the machine no worse than we found it and hands you the diagnosis to keep. Some people want time to think, to look at a new machine or to check with a landlord, and that is fine. We do not start work on a nod or a maybe. The written price is the one we hold to, and it names the part, the repair and the written warranty that comes with it.
You will not find repair prices on this site, and that is deliberate. The same symptom can come from a simple part or an involved repair, and posting a range would only anchor a guess. Two things are settled in advance, though. When a part must come from a supplier, fitting it later costs no extra trip fee. We also raise the maker’s coverage, where it still applies, before booking, since that route may suit you better. Restaurants, cafes, bars and hotels get the same structure: the $99 diagnostic, a written price handed to the manager, and no work until the person who approves spending signs off.
| Where things stand | Your cost |
|---|---|
| You say yes after the diagnosis | The price on paper, with our $99 sitting inside it |
| You turn the repair down | $99, covering the visit and what we found |
| The part has to be ordered | The approved written price; the return visit adds no trip charge |
| Maker still covering the machine | We point you to that coverage before anything is booked |
| Restaurant ice machine or cooler repair | The $99 diagnostic, then a written price the manager approves before work |
| Recurring ice machine cleaning and descaling | A written price agreed before the first visit |
Phone or form. A photo of the display saves a step; our dispatch team replies with a window.
The code narrows the circuit. A meter, a thermometer or a pressure reading confirms the part.
The repair priced in full, with the $99 inside it. Nothing starts until you sign off.
A full cycle, the area cleaned up, the warranty terms written on your invoice.
$99, and it becomes part of the repair total when you approve.