Capitol Forest Appliance Pro
When you request a visit, we ask for your name, phone number, an email address if you prefer one, the service address and what the machine is doing. Photos you send of a model sticker or a display code go into the job file. During the visit, the technician records the model and serial numbers, the readings taken, the part named and the written price you approved or declined. For businesses, we also note who approves work and any access instructions.
We use these details to schedule the visit, text your arrival window, order parts, write the price and the warranty, and follow up on a repair. The job history helps when a machine needs attention again, because the earlier readings show what changed. We do not sell your information, and we do not use it for advertising. The only reminders we send are for recurring service you asked us to set up, such as ice machine cleaning.
Arrival windows and visit updates go out by text to the number you give us. Standard message rates from your carrier may apply. If you would rather hear from us only by phone call or email, say so when you book and our team will note it on your file. You can reply to a text or tell us directly to stop any messages that are not needed for a visit already booked.
Details leave our team only when the job requires it. A parts supplier may see a model number and a shipping address. A manufacturer may need the serial number and proof of purchase to handle a warranty claim. If you pay by card, the card details go to the payment processor that runs the transaction, not into our job notes. We share information with public agencies only when the law requires it.
We keep job records for as long as they help us stand behind the work: the written warranty, a repeat visit to the same machine, and the bookkeeping that any business has to retain. Records we no longer need are deleted or shredded. Photos you sent to help with a booking stay with the job file and are removed along with it. We do not keep a separate copy anywhere else.
At any time you may request a copy of the details on file, a correction, or deletion of anything we are not required to keep. Use the contact details on this site and tell us which address or phone number the records are under, so our team can find the right file. We answer these requests in writing. If this notice changes, the updated version will be posted on this page.